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  • Does Nanofibers toddler facemask consist of side-up and side-down?
    Yes, the curve side up of the mask should be the skyward direction of the way of putting the mask.
  • Normal condition
    Please read these terms and conditions carefully before using this page. By using the e-shop or any part thereof, you agree that you have read these terms and conditions and accept and agree to be bound by these terms and conditions. We make every effort to ensure that the prices, information and sizes of items listed on the e-shop are updated. We reserve the right to change the prices of items without prior notice. We may accept all orders at our sole discretion based on stock availability. We make every effort to ensure that the items listed on the e-shop are in stock. If any product is out of stock and cannot be provided to the customer, we have the right to provide the same type and price of the product as a substitute. All orders are subject to the availability of the relevant goods for final confirmation. If we fail to provide any product or service ordered, we reserve the right to refuse to accept the order.
  • payment method
    The e-shop accepts payment by our designated credit card, debit card or other designated electronic payment methods. The value of all items is calculated in Hong Kong dollars. All items ordered online are accepted at our sole discretion and subject to stock availability.
  • Ordering information
    Basis of Supply: We only sell and ship products to end consumers. Our products are not for resale. We reserve the right to refuse or cancel your order if we have reasonable grounds to believe that your purchase of our product is not for your own use. In no event shall we be liable for any loss of revenue (whether direct or indirect), profit or any indirect or consequential loss arising from your dealings with us. Force Majeure: In the event that we are unable to do so due to reasons of force majeure (including due to diseases, fire, floods, accidents, riots, wars, government policies, embargoes, strikes, labor difficulties, equipment failures, or any circumstances beyond our control) We will not assume any responsibility to the user or any third party for accurately providing the products or services you need. We reserve the right to amend, vary or supplement all or any of the terms under these Terms and Conditions at any time with prior notice to you. In case of any disputes, we reserve the right of final decision.
  • Exchanges and Refunds
    When the goods arrive, please check whether the ordered goods are all included. If you find that the product is damaged or not in good condition upon receipt, you may contact Customer Service within 3 days to arrange for a replacement. Otherwise, in general, we do not accept any request for exchange or cancellation of the order. Please show us the original receipt or related electronic receipt before product exchange. Items must be returned altogether with gifts that were included with the purchase or we will deduct the value of the gift from the refund.
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